Last updated: July 2026
This policy applies to merchandise purchased through www.box3motorsport.com. Your statutory rights under UK consumer law are not affected.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason. You do not need to give a reason for cancellation.
To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, by email) within the 14-day cancellation period. The cancellation period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.
How to Return an Item
Once you have notified us of your cancellation, you have a further 14 days to send the item back to us. Items must be returned unused, in their original condition and packaging. You are responsible for the cost of returning the item to us.
Please send returns to the address provided in your cancellation confirmation email, and include your order number with the return.
Refunds
We will refund you in full, including the cost of standard delivery, within 14 days of receiving the returned item (or evidence that you have sent it back, whichever is earlier). Refunds will be made to the original payment method used for the purchase.
If you chose a delivery method more expensive than our standard option, we will only refund the cost of standard delivery.
We may reduce the refund to reflect any decrease in the value of the goods caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
Faulty or Misdescribed Goods
Under the Consumer Rights Act 2015, you have the right to return goods that are faulty, not as described, or not fit for purpose:
| Timeframe | Your Right |
|---|---|
| Within 30 days of delivery | Full refund |
| 31 days – 6 months | Repair or replacement; full refund if repair or replacement is not possible or unsuccessful |
| After 6 months | Repair or replacement, provided you can demonstrate the fault was present at delivery |
We will cover the cost of return postage for any faulty or misdescribed item.
Items That Cannot Be Returned
In accordance with UK regulations, the right to cancel does not apply to goods that have been personalised or custom-made to your specifications.
Contact Us
To request a return or report a faulty item, please email us at info@box3motorsport.com with your order number and a description of the issue. We aim to respond within 2 working days.